I was at the city permit department Tuesday, not where you expect to find excellent customer service, but I did. So, I took a moment to get the name of his supervisor and send his supervisor a note expressing my appreciation for his employee’s excellent service. Not only do people like others who show kindness, you know, when I take a couple of minutes to write a quick note, it makes me feel happy too. Studies show that expressions of gratitude have “significant and consistent improvements on our worldview…and on achieving optimal psychological functioning.” *
When the opportunity presents itself consider a sincere letter of appreciation. It’ll make you feel good!
Five Tips to Writing / Showing Your Appreciation:
- Write it soon after your experience.
- Be sincere, concise and specific about why you are writing. Giving the full name, if possible, of who you are writing about.
- Address your appreciation letter to a specific manager. You wouldn’t want the letter to get lost in the shuffle of “who would this go to?”
- A handwritten card always carries more weight on the sincerity meter than an email. I like the Send Out Card system. Although it’s not really handwritten, it looks like it… (Send a free card on us, let someone know you appreciate them today)
- Write a simple close, no need to get too flowery…
Share appreciation today. Happy Thanksgiving to all of you.
Have a great day whatever your adventure
To Success! To Life!
p.s. Great things are happening here at Impression Engineers. We will have our own Blog Talk Radio Show called Beyond Lip Service: Business and communication solutions – commentary and interviews with dynamic communicators on practical skills of influence, inspiration and persuasive managing, presenting, marketing and copy. Join us on December 2 at 10am Pacific as we interview Gary Phillips, a management communications specialist.
1. Counting Blessings Versus Burdens: An Experimental Investigation of Gratitude and Subjective Well-Being in Daily Life by Robert A. Emmons and Michael E McCullough, Journal of Personality and Social Psychology Copyright 2003 by the American Psychological Association, Inc., 2003, Vol.84