I called a local company the other day to make an appointment… The woman that answered had a smile on her face… even over the phone, I could just tell. She made me smile by not only her friendly pattern, but what she said, “Thanks for call ‘X’. This is Linda, how can I make you smile today?”
Remember, it’s often the smallest of things that change the rest of someone’s day. Make it a habit to smile. Did you know that smiling alters not only the brain chemistry to those who receive our smile, but us–the smile-sender too? Imagine what can happen the next time you choose to smile? I think we could all use a little extra happiness these days.
With cell phones, texting, social networking, email, and more, many of us don’t interact face-to-face much anymore, so how do you “virtually” smile?
It’s easy if you are on the phone – smile. A real smile changes the shape of your face and throat which in turn changes the voice… The easiest way to know if it’s a true smile — are your eyes crinkling? Crinkly eyes = true smile. No crinkles? Phony (or too much botox.)
To send smiles online takes a little light-heartedness. Write your copy with a little twinkle. Having trouble writing with a twinkle? Move. Change your perspective, write from a different location or just move some things in your office. Try decluttering. Go for a walk with a voice-recorder…
What sunshine is to flowers, smiles are to humanity. These are but trifles, to be sure; but, scattered along life’s pathway, the good they do is inconceivable. ~Joseph Addison~
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